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Title: Junior Programme Officer, Quality Assurance

Number: 3/2017

Grade: P 1

Contract Type: Variable Budget, One year + extension subject to satisfactory performance

Date: 22/05/2017

Application Deadline: 25/06/2017 (0 day(s) until closing deadline)

Organization unit: Office of the Director of Training

Duty Station: Turin, Italy

The International Training Centre of the International Labour Organization (the Centre) is an equal opportunity employer and values diversity among its staff. We welcome applications from qualified women and men, including those with disabilities.  Applications from qualified candidates from member States in under-represented regions (Africa, the Arab States and Asia-Pacific) would be particularly welcome.

This vacancy is being filled by competition in accordance with Article 1.2 and Annex H of the Staff Regulations of the Centre.


The Centre is the training arm of the ILO, the Specialized Agency of the United Nations which promotes social justice and human rights in the world of work. The Centre delivers training, learning and capacity development services to governments, employers’ and workers’ organizations, and other national and international partners, in support of decent work and sustainable development. Its mission is to be the leading provider of learning and training for the world of work. Each year, it delivers over 400 programmes and projects for around 13,000 people from over 180 countries. 

The Office of the Director of Training coordinates the training portfolio of the Centre.  As part of these coordination responsibilities, it is in charge of the: A) orientation and supervision of programme planning, design and delivery by the teams in the Training Department; B) monitoring and evaluation of the outreach and impact of the training and learning services of the Centre. More in particular under B), the Office of the Director of Training is to assure the quality of the training and learning activities of the Centre along the impact chain, by way of collecting, processing and analyzing data about the (i) satisfaction rate of participants with the training and learning activities of the Centre at the input stage, and (ii) the knowledge acquisition rate of participants as an immediate outcome of these activities. Furthermore, the Office of the Director of Training acts as focal point for the annual external evaluation of the impact of these training and learning activities, with emphasis on the rate of application of learning through the participants. The Junior Programme Officer, Quality Assurance, is to support the Office of the Director of Training in the performance of these monitoring and quality assurance tasks.

Functional responsibilities:

The Junior Programme Officer will work under the supervision of the Director of Training. He/she will be in charge of the following tasks:

Programme planning and delivery monitoring

  • Monitor the Centre's pipeline of training activities through the “Management of Activities and Participants” database (MAP). This will involve: a) assign activity codes to activities and projects; b) ensure that activities/projects data are accurate, up-to-date and complete by constantly liaising with the Technical Programmes; c) bring discrepancies to the attention of the responsible colleagues; d) as determined with the Director of Training, provide him and the Centre’s management with regular updates on on-going and planned activities.
  • Analyze data registered in MAP by the Technical Programmes on participants in Centre’s courses.  Screen information on participants’ organizations and ensure correct categorization.
  • Consolidate information and produce statistics on training activities and participants for official reports.  When requested by the Director of Training, collect and package documentation on training activities for official reporting.
  • Collect, organize and update information for the elaboration of the Centre's catalogue of standard courses.
  • Make suggestions for improvements and streamlining of work processes in relation to points 1 to 4 above.

Quality assurance

At the input level of the training cycle

  • Process the data obtained through the end-of-activity questionnaires and elaboration of the findings.
  • Management of the online quality assurance database of the Centre.
  • Refinement of the quality assurance tools and process used by the Centre to assess customer satisfaction.
  • Provide data and technical inputs for the preparation of periodic reports about the rate of satisfaction of participants with the training and learning activities of the Centre.

At the outcome level of the training cycle

  • Testing and rollout of quality assurance tools and processes to assess the rate of knowledge acquisition by participants in training and learning activities of the Centre.
  • Review and refinement of these quality assurance tools.
  • Preparation of periodic reports about the knowledge acquisition rate of participants as a result with the training and learning activities of the Centre.


  • Act as liaison with other quality assurance and evaluation units or offices within the UN system, or with international networks on quality assurance and evaluation of learning and training activities, and disseminate knowledge on global good practice within the Centre.
  • Any other task related to the collection, processing, documentation and dissemination of quality assurance data and the facilitation of the external evaluations of training and learning activities (including for peer review meetings, the Centre’s Board, etc.), as determined by the Director of Training.
  • Perform any other duties that the Director of Training may wish to assign within the context of this position.


Qualifications required:


University degree in social science, statistics, or other relevant field.


At least two years of progressively responsible professional experience in the monitoring and evaluation of training and learning activities, with demonstrated expertise in statistics and the capacity to manage statistics software applications.

Professional experience at the international level would be an advantage. 


Excellent knowledge of English (including presentation and writing skills).

Working knowledge of one of the following languages: French, Spanish, Portuguese, Arabic or Chinese is an advantage.

Core competencies
  • Adaptability: ability to adapt to major changes in work tasks or in the work environment.
  • Client Service: ability to meet in-house and external needs effectively.
  • Collaboration: ability to develop and use collaborative relationships to achieve work goals.
  • Communication: ability to convey information clearly to individuals and groups.
  • Initiative: ability to take prompt action to accomplish objectives, even beyond what is required.
  • Integrity: ability to maintain social, ethical and organisational norms and adhere to codes of conduct and ethical principles.
  • Knowledge management: ability to develop and update professional knowledge continuously, and to assimilate and apply new job-related information in a timely manner.
  • Sensitivity to diversity: ability to accommodate cultural and gender differences to interact effectively with people of different cultures.

Level competencies
  • Decision-making: analysis and judgement/problem-solving.
  • Managing work: ability to manage one’s time and resources effectively to ensure that work is completed efficiently.

Technical competencies
  • Good knowledge of monitoring and evaluation approaches and tools in the context of adult training and learning.
  • Full competence in using standard computer applications, particularly word processors and databases.
  • Strong analytical skills.
  • Good writing skills.

Additional Information:

Applications  will only be accepted through the e-recruitment platform:

The deadline for receipt of applications is 25 June 2017, close of business (CET).

No applications will be accepted after that date/time.


Applicants will be required to sit a written examination and to be interviewed.

For more information on the selection process, we invite you to read “The Recruitment Process”,  a pdf document available on the left-hand side of the e-recruitment homepage, under the USEFUL DOCUMENT section.


 (Grade P. 1, Variable Budget)

 Any appointment/extension of appointment is subject to the Staff Regulations and other relevant internal rules.

 Appointments are of fixed-term duration. The first contract is for a twelve-month period.

A successful candidate will be offered a fixed-term contract of one year which may be renewed, subject to the continuing needs of the Centre, the availability of funds and a period of probation as established by Article 2.1 of the Staff Regulations.

Recruitment is normally made at the initial step in the grade.


Salary and post adjustment P.1

US $ (per year)





USD  35,998.00

rising by annual increments to


USD  48,957.00




Post adjustment multiplier for Turin

Turin Multiplier, May 2017  (subject to change):  35.0


USD  12,599.30



USD  17,134.95

In case the appointed official qualifies for dependency status (spouse or children) the above salary increases by 6% of the applicable grade and step.


Other allowances and benefits subject to specific terms of appointment

Children's allowance

Children's education grant

Pension and health insurance schemes

30 working days annual leave

Settling in grant

Entitlement to removal expenses

Repatriation grant (after 5 years of service)

Home-leave travel with eligible dependants every two years

Rental subsidy

Privileges and immunities granted by the Italian Government

Salaries and emoluments are exempt from taxation by the Italian authorities and so, on the basis of the international agreements or national law relating to presence or residence abroad, are generally exempt from taxation by other governments. In the absence of exemption, in most cases tax paid will be reimbursed.